System Analyst (CRM) / Assistant Manager

IT & Engineering, Programming

Real Estate

Negotiable

CT20200707

A well known MNC

Facilitate the requirement gathering between business users and IT for the CRM project including but not limited to mobile app development
Review System Requirement Specification to ensure all user requirements are properly and accurately documented
Manage digital development project with IT, Project Management Team and Business Users and to develop innovative digital customer experiences
Facilitate the development of the workflow, SOP and manage resources planning
Collaborate with distributed teams, vendors and customer stakeholders to align requirement understanding
Coordinate and conduct comprehensive and exhaustive UAT
Participate or facilitate workshops, stakeholder interviews, solution review meeting etc.
Review the training documents and facilitate the training arrangement
Properly plan and execute the implementation plan
Maintain and keep track on the Project Plan
Housekeeping the project documents
Maintain expertise and knowledge of business domain, technologies and solutions

Bachelor degree or above in Computer Science, Information Technology or equivalent disciplines

Minimum of 6 years relevant working experience in relevant roles such as Business Analyst / System Analyst / Project Manager. Experience in Real Estate, CRM project implementation will be an advantage.

Good project management skills, multi-tasking and time management skills as well as a strong interest in CRM/ mobile app development.
Proficiency in PowerPoint, Process Mapping Tool (Visio or Nimbus) and MS Project is a must. Knowledge of MS Dynamics CRM and Salesforce is a plus.
Excellent communication with business proficient in English, Cantonese and Mandarin.
Strong interpersonal skills
Ability to work independently and under pressure
Understanding of the latest digital trend in the market with hands-on digital experience is an advantage